The brand new house owners of VPN supplier VPNSecure have drawn ire after canceling lifetime subscriptions. The house owners advised customers that they didn’t know in regards to the lifetime subscriptions after they purchased VPNSecure, and so they can’t honor the purchases.
In March, complaints began showing on-line about lifetime subscriptions to VPNSecure not working.
The primary public response Ars Technica discovered got here on April 28, when lifetime subscription holders reported receiving an electronic mail from the VPN supplier saying:
To proceed offering a safe and high-quality expertise for all customers, Lifetime Deal accounts have now been deactivated as of April twenty eighth, 2025.
A duplicate of the e-mail from “The VPN Safe Workforce” and posted on Reddit notes that VPNSecure had beforehand deactivated accounts with lifetime subscriptions that it mentioned hadn’t been utilized in “over 6 months.” The message famous that VPNSecure was acquired in 2023, “together with the know-how, area, and buyer database—however not the liabilities.” The e-mail continues:
Sadly, the earlier proprietor didn’t disclose that 1000’s of Lifetime Offers (LTDs) had been offered by means of platforms like StackSocial.
We found this solely months later—when a big portion of our assets had been strained by these LTD accounts and excessive help quantity from customers, who by means of a part of the database, offered no sustaining earnings to assist us enhance and keep the service.
VPNSecure is providing affected customers discounted new subscriptions for both $1.87 for a month (as an alternative of $9.95), $19 for a 12 months (as an alternative of $79.92), or $55 for 3 years (as an alternative of $107.64). The deals can be found till Might 31, per the e-mail.
This week, customers reported receiving a follow-up electronic mail from VPNSecure offering extra particulars about why it made its daring and sudden transfer. Screenshots of the e-mail shared on Reddit say that the acquisition by InfiniteQuant Ltd (which is a special firm than InfiniteQuant Capital Ltd, an InfiniteQuant Capital rep advised Ars by way of electronic mail) was “an asset solely deal.”
A VPNSecure consultant claimed on the critiques website Trustpilot that the present house owners “didn’t acquire entry to the shopper database till months” after the acquisition. In line with VPNSecure’s house owners, their acquisition netted them “the tech, the model, and the infrastructure/know-how—however not one of the firm, contracts, funds, or obligations from the earlier house owners.”